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When you walk into the Crunkleton office, Jordan is the first face you will see. As Office Manager, Jordan works with every department in the company and helps with organization, schedules, property management tasks, research, communication, and much more.

Now in her second year at Crunkleton, she says she’s enjoyed every minute of learning the ins and outs of commercial real estate while watching Huntsville grow. Keeping the office running day-to-day is a big task, and we are thankful to have her on our team.

We recently sat down with Jordan to discuss her duties, goals, and challenges on the job.


Tell us about your education. Have you always been interested in commercial real estate?

Over the years, my interest in commercial real estate has grown but it’s very different than my past positions. I grew up in Tuscaloosa, Alabama, and attended college at The University of Alabama. After earning my degree in Early Childhood Education, I moved to Huntsville where I worked for a children’s development center.

After some time passed, I realized I was looking for a change. That’s when I discovered office management. I took a job at a Huntsville-based chiropractic facility and enjoyed being in charge of running the office. It’s rewarding to see your hard work pay off and bring peace of mind to your co-workers. I enjoyed the responsibility and pace of it all.

Commercial real estate came on my radar after I spoke with Shelby Smith, Crunkleton’s Property Manager. I worked with her years ago at the child development center and she called me about an open Office Manager role. After hearing more about the industry and what the job entailed, I was ready to come on board.

Since then, I have spent a lot of time learning more about commercial real estate and what it takes to be successful in the business. It’s fast-paced and has many moving parts. You don’t realize how much is involved until you are in it every day.

What does a typical day look like for you?

The good thing about working in commercial real estate is that there is no such thing as a typical day. I’m able to work with everyone on our team in some capacity. For the brokers, I assist them with research, listing agreements, scheduling, and more. It’s random a lot of the time, which keeps it interesting.

I work closely with the property management team on several tasks—everything from putting in work orders to contacting tenants and reading through leases. I have had to teach myself on the job and learn to solve problems quickly.

What are some skills that are important to being a successful office manager?

Obviously, organization and the ability to multitask are big ones. When you have a hand in every department at the office, you typically have to make lists to keep it all controlled.

You need to be a lifelong learner and willing to sit down and teach yourself. Be prepared for anything and always make communication your focus. In a position like this you have to genuinely love people.

What are your career goals?

Every day, I do my best to learn more about the industry. Property management is very interesting to me—I like talking to people and helping them solve problems. All of the challenges that come with managing a high-profile property are exciting and keep you sharp. Working with the PM team is probably my favorite.

As for goals, I’d like to become more involved in property management. The more I learn about it the more I appreciate it. I’m a people-person too, so I gravitate toward that type of work.

You said you like watching Huntsville grow. What’s been your favorite development?

Stovehouse has added a lot to the area and brought several new local businesses to Huntsville. Seeing a modern development maintain its historic roots has been a unique opportunity. My husband Nick and I love the restaurants there too.

Times Plaza is another good one because Crunkleton manages it. I have been able to work with the tenants at the property and see them bring businesses online.

What’s the greatest challenge you face on the job?

Keeping up with the industry and learning as I go is a challenge, but it’s a fun one. I think the greatest hurdle is keeping up with every department in the office.

I also have to remember everyone’s different productivity styles. People work at different paces. I have to learn what each team member prefers so they can do the best at their job.

Jordan and her son Ford.

What do you do outside the office for fun?

Recently, I took up running. I wasn’t great at first but I am learning to love it and getting better at it every day. My favorite thing in the world is spending time with my family. I have a precious son named Ford and a wonderful husband, Nick.

Other than that, I play with our dogs Cow and Wrigley, decorate our new home, and occasionally shop too much.

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